Privacy Policy
Privacy Policy
Last Updated: August 18, 2026
SureVent, LLC (“SureVent,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request a quote, schedule service, or otherwise communicate with us.
Information We Collect
We may collect information that you voluntarily provide to us, including:
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Name
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Service address
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Phone number
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Email address
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Information about your property or requested services
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Messages, photos, or other information you provide in connection with a service request
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Payment and transaction information when you purchase services
We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.
How We Use Your Information
We may use the information we collect to:
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Respond to quote and service requests
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Schedule and provide services
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Communicate regarding appointments, estimates, invoices, payments, and completed work
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Provide customer support
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Maintain service and business records
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Improve our website and services
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Send follow-up communications related to services you requested or received
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Request customer feedback or reviews
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Comply with applicable legal, licensing, accounting, and regulatory requirements
Phone, Text, and Email Communications
When you provide your phone number or email address, you authorize SureVent to contact you regarding your inquiry, requested services, appointments, estimates, invoices, and other communications related to our business relationship.
Consent to receive communications is not a condition of purchasing services.
Message and data rates may apply to text messages depending on your wireless provider and plan. You may request that we stop sending non-essential text or email communications at any time.
Sharing of Information
SureVent does not sell or rent your personal information.
We may share information with third-party service providers when reasonably necessary to operate our business, including providers that assist with website hosting, scheduling, estimates, invoicing, payment processing, customer communications, analytics, and other business operations.
These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by their own applicable privacy terms.
We may also disclose information when required by law or when reasonably necessary to protect the rights, property, or safety of SureVent, our customers, or others.
Payment Information
Payments may be processed through third-party payment processors. SureVent may not directly receive or store complete credit or debit card information submitted through those payment-processing services.
Payment providers process information according to their own privacy and security policies.
Website Analytics and Cookies
Our website may use cookies, analytics tools, and similar technologies to understand how visitors use the website, improve website performance, and measure the effectiveness of our marketing.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Service Photos and Documentation
As part of providing dryer vent inspection, cleaning, repair, or related services, SureVent may photograph or otherwise document the dryer, vent system, termination, service area, and conditions observed at the property.
These records may be used for inspection documentation, estimates, service reports, customer communications, quality control, and business recordkeeping.
SureVent will not intentionally publish photographs that identify a customer or private property for advertising or promotional purposes without appropriate permission.
Data Security
We take reasonable administrative and technical measures to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We may retain customer and service information for as long as reasonably necessary to provide services, maintain business and accounting records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services. SureVent is not responsible for the privacy practices or content of those third parties.
Children's Privacy
Our website and services are intended for adults seeking residential or commercial services and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.
Your Choices
You may contact us to request that we update or correct personal information you have provided to us or to request that we stop sending non-essential marketing communications.
Certain information may need to be retained for legal, accounting, contractual, warranty, or business-record purposes.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.
Contact SureVent
If you have questions about this Privacy Policy or how your information is handled, please contact:
SureVent, LLC
Phone: (443) 859-3650
Email: info@sureventclean.com
Website: sureventclean.com